- What kind of help can I get from your service professionals?
Our network includes service professionals skilled in more than 500 home-related services, from repairs and remodeling to new construction projects.
- How does eContractorBids.com match me with the right service professional?
To find the best area service professional, the consumer first submits a brief description of his or her service need by answering a series of questions in an eContractorBids.com interview. This interview not only helps us understand your expectations, but it lets you look carefully at all the parts of your need. eContractorBids.com then matches your specific needs with the defined skills of a select group of service professionals. The result is a match between the consumer and the right service professional.
- Am I obligated to use eContractorBids.com professionals?
No. We provide professionals matched to your need and interested in your job, but the final choice is up to you.
- How do I know I’m getting the right service professional? eContractorBids.com service professionals are thoroughly screened before they can become network members, so you can be confident in your selection. You can also use profile information with Ratings & Reviews from past customers to help decide who is best for you. Our mission is to create a better connection between the consumer and the right service professional. We want you to get your job done–right!
- What if I change my mind during a project and want to cancel a contract?
The decision to stop a project will have to be worked out between you and the service professional. Expect to pay for work and materials performed up to that point. We ask that you remember to come back to our web site to complete your Ratings & Reviews survey.
- What can I do to maintain the high level of service that eContractorBids.com professionals provide?
Complete your Ratings & Reviews survey! This short survey provides great feedback for other consumers and also for service professionals (so they can continue to offer exceptional value). Of course we’d love to hear from you at any time with compliments, comments, or concerns… so don’t be a stranger!
- Will eContractorBids.com cancel a service professional’s member status upon receiving a customer complaint?
Your feedback is vital to the quality of service our member professionals provide. However, as with any grievance process, we will first evaluate both sides of the situation before making a final decision. Oftentimes an unpleasant experience is the result of a simple misunderstanding between the two parties involved. However, if there is a negative trend with any registered service professional, we do reserve the right to remove that member from our network.
- What criteria is a service professional required to meet to become a member of the eContractorBids.com network?
eContractorBids.com Service Professionals undergo a rigorous 7-Point Screening before they are accepted into our network and matched to homeowners.
This screening process covers the following.
- Verify Trade License
- Verify Insurance
- Verify State Business Filings
- Criminal Records Search
- Sex Offender Search
- Identity Verification
- Verify Customer References
Please Note: Member service professional information confirmed as described above may change or expire over time. While eContractorBids.com attempts to maintain accurate and up-to-date information and confirms changes when notified, we cannot guarantee the 100% accuracy of profile and screening information. For this reason we recommend that before working with a service professional, you verify that information presented is still current and/or acceptable to you.
- What is your screening process for a member to become eContractorBids.com Certified?
To be eContractorBids.com certified, a member service professional must meet all the requirements for basic membership. In addition, members must have a minimum of three satisfied customer ratings from current eContractorBids.com customers.
- What is the difference between a licensed service professional and a non-licensed service professional?
Licensing means the service professional is authorized by the state or local government to work within his or her trade or profession. Licensing requirements vary state-by-state, and not all trades or job sizes require a license.
- How do I post a project?
Click on “Post A Project” then follow the step-by-step process to describe the details of your project. Select a project category from the Directory home page, choose the contractors that interest you, and complete your location information in Step 3.There are a few things you will need to gather before posting your project. Remember, if needed we can provide assistance and/or post your project for you as well.Take photos and/or video of your project. The more photos the better!
Gather measurements and sketch the general layout of your project. You can upload these sketches and/or blueprints when posting your job.
Describe your project in as much detail as possible. Specify the materials selections and any special instructions you may have.
Follow the job posting process for submitting your project for approval. Your project request will come to eContractorBids.com for review, and then sent to your selected contractors.
You will receive initial feedback from the desired contractors with 48 hours. Estimates will then be forwarded to your email address. You can compare these “apples to apples” estimates along with each member’s company profile. You’re encouraged to meet your contractor in person and determine if you’d like to start your project.
I don’t see the category I need. How do I create a project without it?
Our Sales Counselors can assist you between the hours of 7 a.m. and 7 p.m., Mountain Time. Simply click on the “Information Center” tab to contact a Sales Counselor directly. Outside the support hours, please fill out a contact form and a Sales Counselor will contact you on the following business day.
- How do I guarantee that I am not being overcharged for my project? We recommend that you request bids from several member professionals. This allows you to compare “apples to apples” prices, however you should not immediately select the least expensive estimate. Carefully consider material selection, craftsmanship, project completion dates, customer feedback ratings, and general rapport. It is your responsibility to compare and contrast all aspects of your project.
- How do I select a service professional? eContractorBids.com contractor and supplier directories showcase the member professionals in your area that offer the services for which you are looking. Browse carefully and select the members’ profiles that interest you. Click “Request a bid” and the service professional will be immediately notified of your bid request. Thoroughly investigate your service professional(s) to ensure a good match. Check references, verify insurance and license, meet with them to confirm compatibility and discuss project details.
- What should I do once I’ve selected a service professional?
Once you feel confident you’ve selected the service professional that is right for you, complete any necessary paperwork with them and schedule a start date for your project.
- How can I feel confident that I selected the right service professional?
It’s all about choice. eContractorBids.com allows you to select the service professionals that appeal to you. Your member account allows you to easily converse with all the professionals who have requested to bid on your project. When you are ready, schedule a meeting with your contractor(s) and accept the bid of your choice.
- What happens if I change my mind and no longer wish to move forward with my project?
Not a problem. Unless you have signed a contract with a service professional, you’re under no obligation. If you have already signed a contract, you will need to discuss the terms of the agreement with your service professional.
- Is there any place I can read up on other homeowners’ experiences with the service professional? Yes. Every service professional has a Ratings & Reviews section that will include a history of past projects while using eContractorBids.com. Service professional profiles also provide personal and professional references that have been verified by eContractorBids.com.
- Who submits the ratings of the service professional?
All homeowners who use eContractorBids.com are encouraged to complete a ratings form following the completion of their project. In addition, past customers can submit ratings and reviews to members’ accounts to provide an accurate assessment of the contractors’ performance. We highly recommend that consumers rate their contractors so that all homeowners will be more informed and make more confident decisions.
- What if I am dissatisfied with the service professional’s work?
While eContractorBids.com cannot guarantee the workmanship of a service professional, we are here to help every project go smoothly. Keep in mind that the key to customer satisfaction is frequent communication. To prevent issues, write your questions down and discuss them with your service professional before the project begins. If the project is long-term, agree to communicate frequently throughout the project (weekly at a minimum). In the event that you are dissatisfied, contact us as soon as you have any concern and we’ll work with you and the service professional to establish an equitable resolution process.Our ratings system also allows you to Rate & Review your contractor at the end of the job. This will give you an opportunity to leave feedback on the contractor’s ratings page, available for review to all consumers, 24 hours a day, 7 days a week.
- How can eContractorBids.com provide this service at no cost?
The matching service is free to homeowners/consumers. Service professionals pay a fee to feature their business on our site.
- I have a question that is not listed in your FAQ’s, how can it be addressed?
We are here to help! Our hours of availability are:
Monday through Friday 8:30 a.m. to 5:30 p.m. (Central Standard Time).
Local representatives are also available during normal business hours and by appointment. Just click on the “Local Support” tab and you will be directed to your local support page.
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